Terms of Use

1. Introduction

The société anonyme with the trade name “IASO PRIVATE GENERAL, OBSTETRIC - GYNAECOLOGICAL & PAEDIATRICS CLINIC - DIAGNOSTIC, THERAPEUTIC & RESEARCH CENTER S.A.”, having its registered office at 37-39, Kifissias Avenue, Maroussi, Attica, the VAT No. 094055324, its Tax Office is the Athens Tax Office for Commercial Companies (FAE Athens) (hereinafter, for the sake of brevity, “Company” or “IASO”) created the website https://my.iaso.gr/ to inform you about the registration and use of the benefits program “MY IASO”.

Anyone visiting the present website is referred to as a "user" for the sake of brevity. All information and services which exist on the website or are about to be created in the future are subject to these Terms of Use (hereinafter, for the sake of brevity, "Terms"). The use of the website implies the unconditional acceptance of these Terms. Therefore, the user is advised to carefully read the Terms listed below before browsing, accessing and using this website.

2. User obligations

There are rules and restrictions regarding the use of the website. They have been established in compliance with the legal framework contextually in effect, in order to protect the user and prevent cases of abuse, but also to provide the best possible experience to all users of the website.

The user must use this website in accordance with these Terms of Use, IASO's Privacy Policy and the applicable legislation.

In particular, the users of the website must not use the website for:

  • publishing, sending by email or otherwise transmitting content which is illegal or contrary to fair trade practices, or which is transmitted in a manner that harasses third parties or violates the individual and social rights of third parties, which is threatening, offensive, slanderous, defamatory, vulgar, obscene, fraudulent, which constitutes a breach of confidentiality, or expresses racial, ethnic or other types of discrimination;
  • publishing, sending by email or otherwise transmitting content which the user has no right to transmit (such as confidential information obtained or disclosed in the context of a contractual relationship, or protected by confidentiality agreements);
  • sending, publishing, or otherwise transmitting content which infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties;
  • publishing, sending by email, or otherwise transmitting material which contains viruses, malware or any other codes, files, or programs designed to interrupt, damage, corrupt, or equip any computer software or hardware operation;
  • harassing third parties in any way;
  • causing harm to any third party, especially to a minor;
  • damaging in any way the reputation of the Company, endangering the website’s security, preventing any user from accessing it;
  • conducting business or other activities or engaging in activities which are prohibited by law.

3. Copyrights

The copyrights of the content and services of the website, including indicatively and not restrictively, the texts, photos, designs, commercial and financial elements, programs, all kinds of files, marks/logos of the website, are protected by the existing Greek, European and International copyright legislation and belong exclusively to the Company. The Company, within the framework of good faith and fair trade, is always making every effort to ensure that the content and information displayed each time on the website is as accurate and true as possible, but bears no responsibility for their credibility or thoroughness. The copying, distribution, transfer, alteration, resale, creation of derivative work or misdirection of the public in relation to the content of the website is prohibited. Reduplication, republication, loading, announcement, dissemination or transmission or any other use of the content of the website, in any manner or means, for commercial or other purposes, is permitted only upon prior written consent of the Company. Otherwise, the aforementioned actions may constitute an infringement of the copyrights/industrial property rights of the Company, which reserves the right to claim any positive or consequential loss caused to it, in accordance with the provisions of the legislation in force.

4. Links to other websites

The website may, inter alia, provide hyperlinks (links) to third party websites, which have sole control over the content they post on them and therefore the full (civil and penal) responsibility for the security of their websites, the legality and validity of their content and services, as well as the responsibility for the restoration of any claim from any violation of the rights of other persons, such as, indicatively, copyrights and industrial property rights etc., explicitly excluding any liability of the Company for the content of these websites. The Company does not represent these websites and does not guarantee their availability, does not control or is responsible for the content, the privacy policy, the quality, correctness, legality, thoroughness, timeliness and accuracy of the information or the characteristics of the products or services mentioned at the above websites.

The user is obliged to contact the providers of these websites directly for any questions or other issues related to the visit and/or use of these websites.

The user acknowledges that the Company is not obliged, nor can it control the security and content of the websites and services of third parties, for which a link is provided on the website. In any case, the Company reserves the right to remove from the website at any time, at its discretion, links which transfer the user to third-party websites, as well as to terminate the availability of these links.

5. Liability disclaimer

The use of the website is the user’s responsibility. The website, services and information are provided "as they are" and "as available". To the extent permitted by law: (a) the Company does not bear any liability, contractual, tortious (including the case of negligence or strict liability) or any other liability in relation to the website and its use and (b) the Company does not provide any warranty of any kind, express, implied, including, indicatively, regarding the continuous operation of the website or your continued access to it.

Without prejudice to the aforementioned and the legislation in force, the Company does not bear any responsibility about any technical error of the website, any damage caused to the user or their equipment during its use.

6. Modification of the Terms

The Company reserves the right to modify the present Terms regarding the use of the website at any time, without notice to its user. Modifications, additions or deletions to the Terms and Conditions take effect immediately, meaning from their posting on the website. The use of the website implies explicit acceptance of the changes, modifications, additions or deletions. For this reason, the user is required to refer to the Terms at regular intervals, in order to get informed in a safe and timely manner about any changes as to their content.

7. General Terms

If any provision of the aforementioned Terms is judged or becomes invalid or void, abusive, contrary to law or to fair-trade practices, it is automatically terminated and is removed from the present Terms, without infringing the validity and enforceability of the other Terms in any way.

In the case that the Company doesn’t exercise its rights that arise from these Terms, its waiver of these rights is not implied.

The present Terms, as well as any modification of them, are governed by, interpreted and supplemented by Greek law. In case of any dispute, it is expressly agreed that the Athens Courts will have exclusive jurisdiction to resolve it.

8. Personal data protection

The Company, in its capacity as Data Processor, informs users, in the context of their registration in the loyalty program “MY IASO”, that it processes their personal data, in accordance with the National and European legislation in force.

The Company informs patients face to face about the existence of the program, as well as the terms of participating in it. In the event of patients expressing their interest, an SMS with a link to the member registration form is sent to their already registered mobile number. After the users fill in their mobile number and the unique code they receive via SMS at the relevant platform, they have to fill in the following details: their name, surname, gender, mobile number, date of birth. Then they enter and confirm their e-mail and their desired login code. Finally, they provide their consent to be informed about offers within the framework of the program (via email and/or SMS & Viber), as well as to the processing of their personal data in accordance with the terms of the program's Privacy Policy (available here) [https://my.iaso.gr/privacy-policy/].

The registration of minors in the program is possible only by their parents or legal guardians. In this case, the link to the relevant online registration form is sent to the declared mobile number of the parent/guardian, who enters the following information: name, surname, date of birth and e-mail, and confirms the following information of their child: name, surname, gender, date of birth. 

Upon successful registration in the program, the customer receives his/her electronic card and QR code.

In case the customer does not respond to the first invitation to register within the stated days, an SMS is sent anew with a link that directs them to the relevant registration form. 

The processing of the above personal data is carried out for the user's registration and participation in the “MY IASO” program, as well as for those referred to in the relevant Personal Data Protection Policy (available here) https://my.iaso.gr/privacy-policy/ processing purposes and legal basis for said processing is, in principle, the customer's consent.

If at any point in time, the user no longer wishes to be registered to the program, they can unsubscribe either via https://my.iaso.gr/, or by sending an email to [email protected], and requesting their deletion from the program.

The aforementioned personal data will be accessed by authorized employees of the Company, who are bound in writing with confidentiality clauses. These data will not be passed on to third parties, unless this is stipulated in the legislation in force or there is another legal reason for the fulfillment of the intended purpose. The declared personal data are kept for as long as necessary for the aforementioned purpose of collection, meaning for the registration and participation of the user in this program.

The program is addressed to the patients of IASO, who have already provided their information to it for the provision of medical services, in accordance with IASO’s General Privacy Policy, which is available here. 

For additional information on any issue related to the processing of personal data through this Website, the user may be informed in detail by the relevant Privacy Policy, which is available here https://my.iaso.gr/privacy-policy/ or they may contact IASO Group’s Data Protection Officer (DPO), Ms. Chara Daouti at the email address: [email protected].

9. Special Terms of “MY IASO” program

9.1 Registration Terms

  • Registration in the MY IASO program is free of charge and all natural persons have the right to register during their first visit to an IASO Clinic.
  • By registering in MY IASO, the MY IASO digital membership card is activated. It lists the owner’s name, surname and unique code. The transfer or any use of the digital card by a third party is not permitted.
  • Registration in MY IASO takes place in person at the service points of the IASO Clinics for all clients of inpatient and outpatient cases.
  • The demonstration of the MY IASO digital card is necessary in every transaction with the  IASO Clinics  for immediate and quality service to its owner.

 

9.2 Benefits & Redemption Terms

  • By using the  MY IASO program, by receiving IASO’s services,  reward 'rights' (healthies) are automatically collected which correspond to healthcare benefits and redemption services.
  • Redemption of healthies is free of charge and can be carried out as long as their specified number is sufficient. The matching of healthies with the relevant free benefits  is specific and may be modified from time to time by IASO without notice, in order to improve the program according to the needs of customers.   Healthies are redeemed directly in the IASO Cashier’s Offices.
  • Healthies have no commercial value and are not exchangeable or redeemable for money.
  • The redemption process is carried out exclusively at the IASO Cashier’s Offices, always after the demonstration of your MY IASO digital card and ID card.
  • The benefits of the program cannot be combined with other discount or insurance programs.

 

9.3 Special Terms for children

  • Minors / children (under the age of 18) who register in MY IASO  are represented by their parents / guardians. In the registration form, the details of minors are pre-filled and parents/guardians (as representatives) fills in their own details in the registration form (name, surname, date of birth, email).
  • Healthies are either collected by the child, or by the parent (provided the parent is registered and a member of the Program), are recorded under the parent's account.
  • When both the parent and the child are registered in the program, the healthies that each member acquires from using IASO Group’s services are recorded under the parent's account.
  • When both the parent and the child are registered in the program, the healthies  can be used by either the parent or the child, as long as the number of healthies is sufficient for the selected healthcare services and only by demonstrating your MY IASO digital card and ID card.
  • If the child becomes an adult, they can re-register in the Program, in their own account, and - with the consent of the parent / guardian - the points can be transferred from the parent / guardian to the offspring.